SOUNDSTREAMS CANADA PRIVACY POLICY
Soundstreams Canada acknowledges the
individual's right to privacy and is committed to protecting the
confidentiality of its patrons' personal information. Soundstreams
Canada's privacy policy reflects the safeguards recently standardized
in the Personal Information Protection and Electronic Documents Act
(PIPEDA), which took effect January 1, 2004.
As defined by PIPEDA, " Personal
information is any factual or subjective information, recorded or not,
about an identifiable individual. It includes: age, name, weight,
height; medical records; ID numbers, income, ethnic origin, or blood
type; opinions, evaluations, comments, social status, or disciplinary
action; and, employee files, credit records, loan records, existence of
a dispute between a consumer and a merchant, intentions (for example,
to acquire goods or services, or change jobs.) Personal information
does not include your job title, telephone number or address, anything
that might appear on your business card, or can be found through
publicly available information such as the telephone book. "
Soundstreams Canada collects personal information in order to complete
patron requests and orders. Depending on the nature of a patron's
relationship with Soundstreams Canada, such information may include the
following: home address, phone number(s), fax number(s), e-mail
address(es), credit card number(s), date of birth, name(s) and age(s)
of spouse/partner and/or dependents, familial relationships, a complete
record of all tickets purchased and donations made, requests for
brochures, and preferences or special needs identified by the patron,
such as special-access seating or hearing assistance devices. Consent
for the collection, retention and use of personal patron information is
implicit when patrons provide such information.
We need this information
· To communicate with and maintain a responsible professional relationship with our patrons
· To contact you about changes in schedule or upcoming events and special offers
· To understand the needs and desires of patrons, and to develop
sales, service and donor programmes suitable to Soundstreams Canada
· To meet legal and regulatory requirements
We also may contact ticket buyers at least once every year to obtain
feedback, update information and offer the opportunity to become more
closely associated with the Soundstreams Canada. However, we are
committed to ensuring that patrons and donors do not receive an
unreasonable number of letters or phone calls.
Please note that sponsorship plays a vital role in funding our
operations and helps to keep costs down. Our sponsors may sometimes ask
us to share special promotions with our patrons or to canvass them for
research concerning the effectiveness of their Soundstreams Canada
sponsorship. Sometimes, as a service to our patrons, Soundstreams may
also distribute information regarding related cultural organizations.
Soundstreams Canada never discloses the personal information (defined
by PIPEDA) as of subscribers or donors to any third party. However,
occasionally, Soundstreams will exchange lists of ticket buyers' names
and addresses only with other like-minded arts organizations. This
exchange happens only through a third party data and mailing service
organization, so that neither organization has access to the lists. The
contracted third party must comply with strict data privacy standards,
including rules and guidelines of federal privacy legislation, and is
required to destroy the information supplied after one use. Should you
wish not to have your name shared please contact us and we will insure
that you are not included in any of those list trades. Only authorized
Soundstreams Canada staff, or its agents, such as the St. Lawrence
Centre for the Arts and Glenn Gould Studio may have access to patron
information. These agents are bound by contract to the Soundstreams
Canada privacy policies and procedures.
Please be aware that our Privacy Policy is still evolving. Updates to
the Privacy Policy will be available on Soundstreams' website as they
become available.